Privacy Policy
Last Updated: January 15, 2025
Introduction
At Sauna House, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services
- Fill out a contact form
- Subscribe to our newsletter
- Make a reservation or booking
- Communicate with us via email or phone
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Health-related information necessary for providing safe wellness services
- Payment and billing information
- Preferences and feedback
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Operating system
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your bookings and transactions
- Communicate with you about appointments, services, and updates
- Send you newsletters and promotional materials (with your consent)
- Respond to your inquiries and provide customer support
- Improve our website and services
- Ensure the safety and well-being of our clients through health screenings
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
- With Your Consent: When you have given us explicit permission to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Limited access to personal information by authorized personnel only
Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a structured format
To exercise these rights, please contact us at hello@saunahouse.com or (828) 505-6393.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain website features.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Sauna House
230 Short Coxe Ave
Asheville, NC 28801
Phone: (828) 505-6393
Email: hello@saunahouse.com